1 Information We Collect
We collect information only when voluntarily provided by you, including:
- Personal Identifiers: Name, phone number, email address
- Messaging Consent Data: Date, time, source, and method of opt-in
- Service Interaction Data: Appointment details, service requests, support communications
- Technical Data: IP address, browser type, device information (via website usage)
We do not collect sensitive personal information unless required to deliver services you explicitly request.
Data Protection Notice
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2 How We Use Your Information
We use your information solely for legitimate business purposes, including:
- Sending SMS messages such as service updates, appointment reminders, order notifications, and customer support responses
- Sending marketing or promotional SMS messages only when you have explicitly opted in
- Responding to inquiries and providing customer service
- Maintaining compliance with legal and regulatory requirements
- Improving our services and customer experience
We do not use your data for any purpose unrelated to RepairBirds' services.
3 SMS Messaging & A2P 10DLC Compliance
By submitting your phone number and opting in through our website, forms, checkout flows, or other opt-in mechanisms, you expressly consent to receive SMS messages from RepairBirds.
Key SMS Disclosures (Carrier-Required):
- Message frequency varies
- Message & data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance
Opting out will immediately stop all future SMS messages unless you re-opt in. Consent to receive SMS messages is not a condition of purchase.
4 No Sale or Sharing of Mobile Data
We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in data to third parties or affiliates for marketing or promotional purposes. This includes:
- No lead resale
- No affiliate marketing use
- No cross-brand messaging
This restriction explicitly excludes data sharing necessary to operate our services (see Section 5).
5 Limited Data Sharing
We may share personal information only with trusted service providers that help us operate our business, such as:
- SMS delivery platforms
- Customer support and CRM systems
- Hosting and security providers
All such providers are contractually obligated to:
- Use data only for RepairBirds' purposes
- Maintain confidentiality and security
- Comply with applicable privacy and messaging laws
We may also disclose information if required by law, subpoena, or legal process.
6 Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we follow industry-standard practices to prevent unauthorized access, misuse, or disclosure.
7 Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain compliance records (including SMS consent logs)
- Fulfill legal obligations
When no longer required, data is securely deleted or anonymized.
8 Your Rights & Choices
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Withdraw SMS consent at any time by replying STOP
- Request deletion of your data, subject to legal retention requirements
Requests can be made using the contact information provided at the top of this page.
9 Children's Privacy
RepairBirds' services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.
10 Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
11 Contact Information
For questions about this Privacy Policy or your data: